Out in the field, our Relocation team is Wedgewood’s first line of interaction with those most directly affected by foreclosure. When one of our Relocation Specialists knocks on the door of a recently foreclosed home, he or she has no idea what to expect. Our team doesn’t know the current occupant’s situation or if they are even aware of the recent foreclosure. Regardless, it is the Specialist’s job to approach each situation with kindness and respect for the individuals or families involved and to help them take the next necessary step with their housing situation.
Our Relocation team in the Los Angeles area recently showed the kind of heart that makes the Wedgewood approach different from most in this line of business. When knocking on the door of a recently foreclosed home bought at auction, our Relo Specialist learned that the occupant was a veteran, had been in and out of the hospital since being discharged from the armed services, and had been in the process of receiving assistance from Keep Your Home California (KYHC) and the Mortgage Reinstatement Assistance Program (MRAP) when his bank foreclosed on his home and sold it at auction.
Fortunately, Wedgewood is well versed with the Hardest Hit Fund of which KYHC is a part and knew what was and was not possible with the program. Upon receiving documentation from the occupant showing proof of everything he had stated, our Relocation Department reached out to the Trustee. Through cooperation between Wedgewood and the Trustee, the foreclosure sale was rescinded, allowing the homeowner more time to finalize his KYHC transaction and get current with his mortgage payments.
When we spoke with the homeowner, he said, “Please tell everyone at Wedgewood ‘thank you’. Your willingness to help me and my family shows how your company doesn’t just look at lot numbers. You look at the families and take the time to help them.”
The job of a Relocation Specialist is a difficult one. In the midst of a tumultuous time for the occupant, our Specialists need to be firm but kind, efficient but empathetic. This approach is the essence of the Wedgwood way, taking care of business and families in a conscientious manner. We appreciate that our employees take the time to listen and make a difference in the lives of those effected by foreclosure.