Essential Functions:

  • Assist in oversight of Claims Reps and Claims Process.
  • Assist in oversight of vendor relations and quality control.
  • Respond to homeowner warranty calls and take home warranty orders via phone and online; input claims into database.
  • Dispatch claims to contractors or service providers.
  • Respond to homeowners in a timely manner.
  • Schedule warranty work with homeowners, field personnel, and trades.
  • Call home owners to ensure that work was completed to their satisfaction.
  • Responsible for compiling new warranty packets and for mailing, faxing, and e-mailing to customers as required.

Education and Experience:

  • Experience working in Real Estate and/or Home Warranty a plus, preferably in a supervisorial role.
  • Possess a thorough understanding of all applicable policies and procedures.
  • Ability to maintain effective working relationships with customers, contracted workers, and other employees.
  • Possess a willingness to learn.
  • Excellent communication skills.
  • Excellent interpersonal skills, and computer literacy.