Essential Functions

  • Respond to homeowner warranty calls and take home warranty orders via phone and online; input claims into database.
  • Dispatch claims to contractors or service providers.
  • Respond to homeowners in a timely manner.
  • Perform Data Entry.
  • Schedule warranty work with homeowners, field personnel, and trades.
  • Call home owners to ensure that work was completed to their satisfaction.
  • Responsible for compiling new warranty packets and for mailing, faxing, and e-mailing to customers as required.

Education and Experience:

  • 2+ years of experience working for a Home Warranty Company preferred.
  • Possess a thorough understanding of all applicable policies and procedures.
  • Ability to maintain effective working relationships with customers, contracted workers, and other employees.
  • Excellent communication skills.
  • Excellent interpersonal skills, and computer literacy.
  • Strong computer literacy.
  • Ability to understand and interpret home warranty contracts.
  • Experience in troubleshooting Heating, Air Conditioning, and Home Appliances highly desirable.